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FRONT OFFICE MANAGER

Ibis Charleroi Centre Gare

CAYMAN GROUP IS LOOKING FOR A GREAT FRONT OFFICE MANAGER FOR iBIS CHARLEROI CENTRE GARE

ABOUT US

Cayman Group is a Belgian family-owned company with the headquarter in Charleroi. It currently operates 14 franchised hotels under the ibis, ibis budget, Holiday Inn Express and Novotel brands: 13 throughout Belgium and 1 in France. From 2020, an Adagio aparthotel and 3 MOXY brand hotels will be part of the group's hotel portfolio.

MISSION

In collaboration with the General Manager:

  • You manage the reception team and related administrative tasks in accordance with internal procedures.
  • You organize work and coordinate tasks to achieve business and budget objectives.
  • You monitor Yield Management: occupancy rate management, uses of RM tools, analysis of competitors' positions and drafting of pricing offers.

PERSONALITY & SKILLS

  • You are an exemplary leader who embodies the spirit of the brand, you want to grow your team and support it in that direction.
  • You are friendly and enthusiastic and don’t know what the word “stress” means.
  • English and French have no secrets for you. You also have skills in Italian and Spanish? Even better!
  • Customer happiness is your priority and each of your actions reflects it.

WE OFFER

  • An indeterminate full-time contract with extra-legal benefits (meal vouchers, bonus scheme, Accor “Bienvenue” Card, group insurance and hospitalization).
  • A great environment in our ibis institution with 72 rooms in the center of Charleroi.
  • Experience in an ambitious hotel group, with a family atmosphere.
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